KB184073 - OL98: Outlook Caused Page Fault in Module Inetcomm.dll

Article ID: 184073

Article Last Modified on 8/9/2004

Microsoft Outlook 98 Standard Edition

This article was previously published under Q184073

SYMPTOMS

In Microsoft Outlook, when you attempt to send or receive an e-mail message, you may receive the following error message:

OUTLOOK caused an invalid page fault in module INETCOMM.DLL at 0157:5e.

NOTE: In some cases the page fault has been observed to occur in Module Kernel32.dll.

CAUSE

This error message may occur if you install the Windows Sockets (Winsock) 2 Update, but do not update Transmission Control Protocol/Internet Protocol (TCP/IP) using the Vipup20.exe and Vtcpup20.exe files.

RESOLUTION

NOTE: If you have not already installed the Winsock 2 upgrade (Wsockupg.exe), do so before you continue with the following steps. To resolve this behavior, run the Vipup20.exe and Vtcpup20.exe files from the Microsoft Download Center.

The following files are available for download from the Microsoft Download Center:

Download Vipup20.exe now

[GRAPHIC: Download] Download Vtcpup20.exe now

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. To work around this behavior, revert to Winsock 1.1 by uninstalling the Winsock 2 Update. To do this, double-click the Ws2bakup.bat file that is located in the following folder:

<Drive>:\<Windows>\Ws2bakup

Where <Drive> is the drive letter on which the Windows folder is located, and <Windows> is the name of the folder in which Windows is installed.

MORE INFORMATION

If you install the Winsock 2 Update but do not update TCP/IP, the Inetcomm.dll file is not updated to a version that is compatible with the Winsock 2 Update. When you install the Vipup20.exe and Vtcpup20.exe files, the Inetcomm.dll file is properly updated.

REFERENCES

For information about how to obtain the Vipup20.exe and Vtcpup20.exe files from the Microsoft Download Center, please see the following articles in the Microsoft Knowledge Base:

174095 IGMP Query Times Out in Windows 95 with Winsock2 Update

Additional query words: hang hung crash crashed locks locked frozen freezes crashing quit quits stopped crashes auto lockup freeze break won't respond waiting near memory stops responding hangs lock up fail

Keywords: kberrmsg kbgraphxlinkcritical kbsyssettings kbprb KB184073