OL97: Product ID Lost When Updating Outlook With Patches
Article ID: 183948
Article Last Modified on 1/22/2007
APPLIES TO
- Microsoft Outlook 97 Standard Edition
This article was previously published under Q183948
SYMPTOMS
Your Product Identification number (PID) is lost and cannot
be recovered.
CAUSE
This problem may occur if you run the Update.exe file for
any of the various patches for Microsoft Outlook 97, including the year 2000
compliance patch, while Outlook is open, or you click Cancel to stop the update
process before it completes.
MORE INFORMATION
Microsoft uses Update.exe, a special setup program, for
installing the various patches. Part of what makes this setup program special
is its ability to preserve your PID. If you click Cancel during the setup
process, the special logic that preserves your PID may not run, and your PID
may be lost. The only way to recover your PID is to reinstall Outlook.
An updated Outllib.dll file is available to allow Microsoft Outlook
97 to meet the Microsoft standard for year 2000 compliance. Outlook 97 versions
include version 8.0, 8.01, 8.02 and 8.03.
NOTE: Outlook 98 (version
8.5.5104.6) is already year 2000 compliant.
Keywords: kbprb KB183948