XADM: Error Message When Installing Key Management Server
Article ID: 183896
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Server 4.0 Standard Edition
This article was previously published under Q183896
SYMPTOMS
When you are installing the Key Management (KM) Server, the following error
message may appear:
"Unable to get information about the sites in your organization. Verify
the NT account you are logged on as has Microsoft Exchange
Administrative rights and you have access on the TEMP directory of this
machine before running setup."
CAUSE
The problem can be caused if the computer on which the KM Server is being
installed does not have a directory with the name TEMP.
WORKAROUND
Sometimes the temporary directory is called TMP. In that case, to work
around the problem, create a new directory with the name TEMP. If you are
running on the NTFS file system, make sure that all users have full access
to that directory.
Before creating the TEMP directory, check the TEMP variable by going to
Control Panel, double-clicking the System icon, and then choosing
Environment. The TEMP directory should be created in the path that the TEMP
variable is pointing to.
Keywords: kbprb kbusage KB183896