OL98: Sent Mail Messages Stay in Outbox with Open Letter Icon

RESOLUTION

Choose one of the following methods.

Method 1

Remove old messages from the Sent Items folder. You may create a new folder for storing these messages if you want to keep them. Sent messages will then be distributed to the proper folders.

Method 2

Increase the storage capacity with "Allow upgrade to large tables."

If you use a Personal Folder file with the Corporate or Workgroup installation option, follow these steps:

1. On the Tools menu, click Services.
2. Click to select the Personal Folders service, and click Properties.
3. On the General tab, click "Allow upgrade to large tables."
4. Click OK.

If you use the Internet Mail Only installation option, follow these steps:

1. On the View menu, click Folder List if it is not already displayed.
2. Right-click Personal Folders and click Properties for "Personal Folders" on the shortcut menu.
3. Click the Advanced button.
4. Click "Allow upgrade to large tables," and click OK twice to close the dialog boxes.