Knowledge Base

Dr. Watson Does Not Collect Program Fault Information

Article ID: 183809

Article Last Modified on 1/22/2007

Microsoft Windows 98 Standard Edition

This article was previously published under Q183809

SYMPTOMS

When you try to use the Dr. Watson tool to collect information about your computer when a program displays a fault error, Dr. Watson may not collect any information.

CAUSE

This behavior can occur if you are running a third-party program such as Norton CrashGuard or CyberMedia First Aid 98 that is always active in memory.

RESOLUTION

To resolve this issue, disable the third-party program before you try to use Dr. Watson. For information about how to disable your third-party program, view the documentation included with your third-party program.

MORE INFORMATION

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 98

Keywords: kbenv kbprb KB183809