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XCLN: Err Msg Opening Read Receipt After Upgrading NT Server

Article ID: 183795

Article Last Modified on 10/28/2006

APPLIES TO

This article was previously published under Q183795

SYMPTOMS

If you upgrade from Microsoft Windows NT Server 3.51 to Windows NT Server 4.0 on a computer that has the Microsoft Exchange Windows NT client 4.0 installed, the following error message may be displayed when you open a read receipt in the client:
The item could not be displayed. The object could not be found.
Launching default form instead.
If you close the dialog box in which the error message is displayed, the read receipt opens and is displayed properly.

CAUSE

When you upgrade to Windows NT Server 4.0 on a computer that has the Exchange Windows NT client installed, the Windows NT Server Windows Messaging System (WMS) is installed. The registry modifications that are made and the new files that are installed may cause this problem to occur when you open a read receipt.

WORKAROUND

To work around this problem, reinstall the Exchange client for Windows NT.

Keywords: kbbug kberrmsg kbsetup KB183795


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