Article ID: 183754
Article Last Modified on 10/8/2003
APPLIES TO
- Microsoft Direct Mail Manager for Windows
- Microsoft Office 97 Small Business Edition 2.0
This article was previously published under Q183754
SYMPTOMS
After you select to send your mailing to a mailing service, the following
error message may be displayed:
Error (32003) - Login has failed
This error occurred when attempting to connect to your mail server.
Direct Mail Manager requires a MAPI compliant e-mail system for transfer
of your mailing data to the mailing service.
After you click OK, the following message appears:
If you are not using a MAPI compliant e-mail system, you can 'manually'
e-mail your contact information (name, phone number, e-mail address),
document (<path>:\<filename> to your address list) and data file
(C:\Program Files\Microsoft Office\Office\Direct Mail
Manager\mergedata.txt) to <mailing service e-mail address>. Refer to
help for more information.
NOTE: The <mailing service e-mail address> in the above message is one of
the following:
Mailing Service Mailing Service E-mail Address
---------------------------------------------------------------
DirectNET+ from Pitney Bowes dnetsub@directnet.pb.com
NeopostExpress from Neopost services@NeopostExpress.com
CAUSE
This functionality is by design. Direct Mail Manager only supports
messaging application programming interface (MAPI) compliant clients. If
you do not have a MAPI-compliant e-mail system, Direct Mail Manager will
not be able to automatically send your mailing to a Mailing Service.
RESOLUTION
Install Microsoft Outlook or other MAPI compliant e-mail system.
WORKAROUND
Use your non-MAPI compliant e-mail system (for example: Lotus CC:Mail) to
manually send your mailing information to the Mailing Service. Be sure to
include the following information in your e-mail message:
- Your name
- Your phone number
- Your e-mail address
- Your address list file
- The Mergedata.txt file (located in the "C:\Program Files\Microsoft
Office\Office\Direct Mail Manager" folder
REFERENCES
For additional information, please see the following article in the
Microsoft Knowledge Base:
182370 DMM: Err Msg: "Msexch35.dll Was Unable to Register" During Setup
Additional query words: vim mapivim
Keywords: kbprb KB183754