KB183620 - Cannot Receive Files with Two Network Adapters Installed

Article ID: 183620

Article Last Modified on 7/15/2004

APPLIES TO

Microsoft Chat 2.1
Microsoft Chat 2.0
Microsoft Chat 2.1
Microsoft Chat 2.0

This article was previously published under Q183620

SYMPTOMS

When you accept a file transfer from another chat room member, you may receive the following message:

Connection failed.

CAUSE

This behavior can occur when both a network adapter and a dial-up adapter are listed in Network Properties.

RESOLUTION

To resolve this issue, download the updated Microsoft Chat 2.1a from the following Microsoft Web site:

http://webchat.msn.com/

NOTE: Because the Microsoft Web site is regularly updated, the site address may change without notice. If this occurs, link to the Microsoft home page at the following address:

http://www.microsoft.com/

MORE INFORMATION

If either computer has a network adapter and a dial-up adapter, only the primary adapter is used to transfer the file. If this fails, no attempt is made to negotiate with the secondary adapter.

For additional information about how to transfer a file with Microsoft Chat, please see the following article in the Microsoft Knowledge Base:

178309 How to Transfer a File in a Chat Room Using Microsoft Chat

Keywords: KB183620