Knowledge Base

XCLN: How Exchange Macintosh Client Calls the Internet Browser

Article ID: 183530

Article Last Modified on 10/28/2006

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This article was previously published under Q183530

SUMMARY

When attempting to start an Internet browser from the Microsoft Exchange MacIntosh client by selecting a URL from within a mail message, it is possible that the Internet browser will not start.

One possible cause is that two Internet browsers have been installed. The Exchange Macintosh Client will attempt to use the first Internet browser installed.

RESOLUTION

To resolve this issue:

  1. Remove all Internet browsers installed on the Macintosh.
  2. Reinstall the Internet browser you prefer to use.
  3. Reinstall the Microsoft Exchange Macintosh Client.

MORE INFORMATION

To view which Internet browser the client is trying to access:

  1. Back up the Exchange Preferences file located in the System Folder/Preferences directory. This is a precautionary step in case the preferences are corrupted or changed while using ResEdit.
  2. Start ResEdit.
  3. Within ResEdit, open the Exchange Preferences file.
  4. Double-click on the file STR#.
  5. Double-click on Options.
  6. For Microsoft Internet Explorer, line 2 should read Browser=:MSIE:APPL.

Additional query words: Link Browser Netscape Internet Explorer HTML HTTP hyperlink

Keywords: kbhowto KB183530


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