OFF98: Registration Information Does Not Appear on Splash Screen
Article ID: 183498
Article Last Modified on 11/25/2003
APPLIES TO
- Microsoft Excel 98 for Macintosh
- Microsoft Word 98 for Macintosh
- Microsoft PowerPoint 98 for Macintosh
- Microsoft Office 98 for Macintosh
This article was previously published under Q183498
SYMPTOMS
When you first start any of the Microsoft Office 98 programs, the splash
screen indicates that Microsoft Office is registering the Office programs,
but the licensed user and the product ID fields are blank. When you are
prompted to enter your user name and initials the first time you run an
Office program, "Microsoft Office User" and the initials "MOU" may appear
in the fields instead of the user name you entered at the beginning of the
installation process.
CAUSE
This problem may occur when the following conditions are true:
- You perform a drag-and-drop installation of Office 98 or one of the
stand-alone Office 98 programs from the Microsoft Office 98 folder or
the Office Custom Install folder.
-and-
- You then start Microsoft Office Installer in the Office Custom Install
folder and click Custom Install or Easy Install to install Office 98 or
one of the stand-alone Office 98 programs.
-and-
- You start one of the Office 98 programs.
WORKAROUND
To work around this problem, follow these steps.
- Move Microsoft Office 98 from the Microsoft Office 98:Office folder to
the Trash.
- Move Microsoft Office Settings (8) from the System Folder:Preferences
folder to the Trash.
- Move Microsoft OLE Automation from the System Folder:Extensions folder
to the Trash, and then empty the Trash.
- Open the Office Custom Install folder on the Office 98 compact disc
(CD). Double-click the Microsoft Office Installer.
- When the Microsoft Office Installer menu appears, click Custom Install
in the list, and then click Install. Follow the instructions to
finish the installation.
After installation is completed, start any of the Office 98 programs.
Notice that the licensed user and product ID fields are no longer blank.
STATUS
Microsoft has confirmed this to be a problem in the Microsoft products
listed at the beginning of this article.
REFERENCES
For additional information about how to use the Microsoft Office 98 custom
installer, please see the following article in the Microsoft Knowledge
Base:
179216
How to Use the Microsoft Office Installer Program
Additional query words: XL98 OFF98 WD98 PPT98 pid MacWord MacWord98 Word
Keywords: kbbug kbsetup kbpending KB183498