Knowledge Base

OL98: (CW) Err Msg Copying or Moving Remote Mail Message Header

Article ID: 183301

Article Last Modified on 8/13/1999

Microsoft Outlook 98 Standard Edition

This article was previously published under Q183301

NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.

SYMPTOMS

When copying or moving a message header in Microsoft Outlook, you may receive the following error message:

This Task cannot be performed for Remote Mail message headers. Download the complete message.

CAUSE

You have downloaded only the message header; you have not downloaded the complete mail message.

RESOLUTION

To download the entire error message, follow these steps:

On the Tools menu, point to Remote Mail and click Connect.
Click to select the information service to use when connecting, and then click Next.
Click "Retrieve and send all new mail" and click Finish.

After message retrieval, you can copy or move the mail message to a different folder.

Additional query words: 98

Keywords: kberrmsg kbprb KB183301