Knowledge Base

Encarta DVD Reference Suite: Problems with Creative Labs DVD Kit

Article ID: 183288

Article Last Modified on 1/22/2007

APPLIES TO

This article was previously published under Q183288

SYMPTOMS

When you run Encarta 98 DVD-ROM Reference Suite on a computer with the Creative Labs Encore DVD/MPEG2 kit installed, you may experience the following symptoms:

  • When you attempt to start Encarta Virtual Globe 98, you may receive the following error message:
    Please Insert the Virtual Globe CD into the drive and click OK.
  • When you use Encarta 98 Encyclopedia to view Virtual Tours, the hot spots in the Virtual Tours window are visible and functional, but the 360-degree views may be completely black.

RESOLUTION

To resolve this issue, follow these steps:

  1. Click Start, click Shut Down, click Restart In MS-DOS Mode, and then click OK.
  2. At the command prompt, type the following line, and then press ENTER:

    cd <drive>:\<windows>\system\iosubsys

    where <drive> is the hard disk on which Windows is installed, and <windows> is the folder in which Windows is installed.
  3. At the command prompt, type the following line, and then press ENTER:

    ren dxr2udf.vxd dxr2udf.imu

  4. At the command prompt, type exit, and then press ENTER.

Additional query words: multi media multi-media mm dxr2 panorama evg

Keywords: kberrmsg kbfaq kbhardware kbprb KB183288


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