Knowledge Base

Err Msg: Client Add Pack Setup Failed to Complete...

Article ID: 183233

Article Last Modified on 11/10/2003

APPLIES TO

This article was previously published under Q183233

SYMPTOMS

The following error message may occur after you click Add Licenses from the Microsoft BackOffice Small Business Server console or running Setup.exe from the Microsoft Small Business Server Client License Add Pack Disk:
Microsoft Small Business Server Client Add Pack Setup failed to complete. Try running Client Add Pack Setup again.

CAUSE

This error occurs for any of the following reasons:
  • The TEMP (TMP) folder does not exist.
  • The path or TMP environment variable to the TEMP folder is invalid.
  • Access to the TEMP (TMP) folder is restricted.

RESOLUTION

Perform one or more of the following to resolve this problem:
  • Create the TEMP (TMP) folder and make sure the path and TMP environment variable are correct. This can be created using the Control Panel System tool.
  • Make sure the partition is NTFS format and that the Administrator and System accounts have full control permissions on the TEMP folder.

Additional query words: temporary directory smallbiz

Keywords: kbprb KB183233


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