Knowledge Base

Error message when you open an e-mail message in Outlook 2000 or in Outlook 98: "Error getting text from message window"

Article ID: 183212

Article Last Modified on 6/29/2006

Microsoft Outlook 2000 Standard Edition
Microsoft Outlook 98 Standard Edition

This article was previously published under Q183212

SYMPTOMS

When you open an e-mail message in Microsoft Outlook 2000 or in Microsoft Outlook 98, you receive one of the following error messages:

Error message 1
Error getting text from message window
Error message 2
Could not find any relevant PGP information in the message

CAUSE

This issue may occur if you use Pretty Good Privacy (PGP) 5.x encryption. PGP 5.x encryption does not support using Word as the e-mail editor The PGP 5.0 ReadMe contains the following text:

   Using Microsoft Word as your editor in Outlook is not currently
   supported. The Exchange/Outlook Plug-in will not be available in
   Word.

MORE INFORMATION

PGP 5.x installs a PGP menu. PGP 5.x also adds toolbar buttons on the Standard toolbar for messages. If you try to encrypt from the message window, you receive the following error message:

Error getting text from message window.

If you try to decrypt from the message window of a encrypted message, you receive the following error message:

Could not find any relevant PGP information in the message

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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