Knowledge Base

Remote Access Server Service Does Not Start Automatically

Article ID: 182976

Article Last Modified on 10/31/2006

APPLIES TO

This article was previously published under Q182976

SYMPTOMS

When you configure Remote Access Service (RAS) to receive calls by enabling the Receive Calls option in Network properties, the RAS Server service may not start automatically. When you view the server status in the Remote Access Admin tool, "Remote Access Services is not started on the selected server" may be displayed.

CAUSE

This behavior occurs because the RAS Server service does not start automatically when you configure RAS to receive calls.

RESOLUTION

To configure the RAS Server service to start automatically when you log on to Windows NT, follow these steps:

  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Services.
  3. In the list of services, click Remote Access Server, and then click Startup.
  4. Click Automatic, click OK, and then click Close.

STATUS

This behavior is by design.

MORE INFORMATION

To manually start the RAS Server service, click Start Remote Access Service on the Server menu in the Remote Access Admin tool.

NOTE: This does not set the RAS Server service to start automatically when you log on to Windows NT.

RAS is a Telephony application programming interface (TAPI)-aware program. When you configure the RAS Server service to start automatically, all incoming calls are routed to the RAS service. This prevents other modem programs from detecting incoming calls.

Keywords: kbenv kbprb KB182976


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