Article ID: 182968
Article Last Modified on 4/23/2007
APPLIES TO
- Microsoft Office 97 Standard Edition
- Microsoft Excel 97 Standard Edition
This article was previously published under Q182968
SYMPTOMS
When you start Microsoft Excel 97, the splash screen may contain the
following text:
Unknown User
Uninstalled Version
This problem may also occur when you click
About Microsoft Excel on the
Help menu.
CAUSE
This problem may occur when the following conditions are true:
- You install Microsoft Excel 97 or Microsoft Office 97 from an
administrative installation (setup /a) point that is located on a
network server.
-and-
- When you run the Setup program to install Excel or Office, you use the
/b3 switch to perform a Run From Network Server installation.
-and-
- When you run the Setup program, you also use any of the following /q or
/qn switches to perform a quiet installation:
For example, the problem may occur when you run the Setup program by using
the following command line:
\\server\share\setup.exe /b3 /q1
Note that this problem does not affect the other programs that are included
in Microsoft Office 97; only Microsoft Excel 97 is affected.
RESOLUTION
To prevent this problem from occurring, use the /n switch when you run the
Setup program with the /b3 and /q switches, as in the following example:
\\server\share\setup.exe /b3 /q1 /n "J. User"
: If you previously installed a Microsoft program on your computer and
the Setup program requested your name, you can use empty quotation marks
("") after the /n switch, as in the following example:
\\server\share\setup.exe /b3 /q1 /n ""
However, if you do this when no user name is stored in the Microsoft
Windows registry, the problem described in this article still occurs.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Additional query words: OFF97 XL97 rns rfns
Keywords: kbpubtypekc kbbug kbnofix kbsetup KB182968