Knowledge Base

Serial Mouse Stops Responding When You Add a New Printer

Article ID: 182772

Article Last Modified on 1/22/2007

APPLIES TO

This article was previously published under Q182772

SYMPTOMS

When you use the Add New Printer wizard to install a new printer in Microsoft Windows, your serial mouse may stop responding (hang).

RESOLUTION

To work around this problem, restart the computer. To do so, follow these steps:

  1. Press CTRL+ESC to open the Start menu.
  2. Press the UP ARROW key to select Shut Down, and then press ENTER.
  3. Use the UP or DOWN ARROW keys to select Restart, and then press ENTER.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft IntelliPoint software versions 2.0 and 2.1.

Additional query words: 2.10 crash frozen lock

Keywords: kbenv kbhardware kbprb KB182772


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