Knowledge Base

OL98: File Attachments Will Not Open When Using Wordmail

Article ID: 182655

Article Last Modified on 7/31/1999

Microsoft Outlook 98 Standard Edition

This article was previously published under Q182655

SYMPTOMS

You cannot open a file attachment in a Microsoft Outlook 98 e-mail message if the following two conditions are true:

You are using Microsoft Word 97 as your e-mail editor.
The message was originally created with the sensitivity set to Private.

RESOLUTION

Choose one of the following methods.

Method 1

Quit Outlook.
Click Start, and then click Run.
Type "outlook /regserver" (without the quotation marks), and click OK.

NOTE: There is a space character preceding the slash character (/).

Method 2

To open the file attachment, do not use Microsoft Word as your e-mail editor. To choose another format, follow these steps:

Start Outlook.
On the Tools menu, click Options, and then click the Mail Format tab.
Select a format such as Microsoft Outlook Rich text in the "Send in this message format" list, and then click OK.
Open the message containing the attached file.
Double-click the attachment to open it.

MORE INFORMATION

Steps to Reproduce Problem

Compose a new mail message using Word as the e-mail editor.
Attach a Word document.
Click Options in the open message and set the sensitivity to Private.
Send the message to yourself.
Open the message and double-click the file attachment.

The file attachment does not open.

NOTE: This is not a problem when using the Microsoft Exchange Client with Word as the e-mail editor.

Keywords: kbprb KB182655