KB182609 - OL98: (IMO) Fax Not in Inbox If Outlook Is Exited During Transmission

Article ID: 182609

Article Last Modified on 11/21/2000

Microsoft Outlook 98 Standard Edition
Symantec WinFax Starter Edition 1.0

This article was previously published under Q182609

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

Incoming faxes are not automatically moved to the Inbox.

CAUSE

You closed Outlook before the fax transmission was completed.

RESOLUTION

Do not close Outlook until the fax transmission is completed and the fax has been posted to the Inbox.

MORE INFORMATION

If a fax is incoming when you shut down Outlook, the fax process will continue to run until the fax has been completely received. Faxes are temporarily stored in the Data folder beneath the Office folder. Because Outlook is not running when the fax is received, the fax process cannot move the fax from temporary storage to the Outlook Inbox.

To move the fax from the temporary storage to the Outlook Inbox, follow these steps:

On the Tools menu, point to Send And Receive and click Symantec WinFax Starter Edition.

This forces the fax to be posted to the Inbox.

Additional query words: missing gone

Keywords: kbinterop kbprb KB182609