You receive error messages or notice unexpected symptoms in Money

Methods to resolve the problem

Method 1: Determine whether Money is functioning correctly

Step 1: Test the issue in a new data file

1. Start Money, click File, and then click New.
2. Try to duplicate the problem.
3. To return to the original file, start Money, click File, and then move to the bottom of the File menu.
4. If you are prompted to back up, select Don’t backup or click Postpone.

If you receive an error message when you try to open the data file, continue to step 2. Otherwise go to Method 2.

Step 2: Reinstall Money

For more information about how to remove and reinstall Money, click the following article number to view the article in the Microsoft Knowledge Base:

Method 2: Repair the Money data file

Step 1: Repair file in Microsoft Money 2004 and later versions that you can access

1. Open the Money data file that you want to repair.
2. On the File menu, point to Repair Money File, and then click Quick File Repair.
3. Money performs the repair on the file.
4. If you have a Windows Live ID password or another password that is associated with the data file, you will be prompted for it now.
5. Test to see whether you experience the same symptoms that are listed in the "Symptoms of the problem" section.

If you still receive an error message, the odd behavior still occurs, or, if you want to repair a data file other than the file that you are currently in, continue to step 2. Otherwise go to Method 3.

Step 2: Repair files in Microsoft Money 2003 and earlier versions, files that you cannot access, or other Money files

Follow these steps to repair Microsoft Money 2003, Microsoft Money 2002, Microsoft Money 2000, and Microsoft Money 99 data files. You can also follow these steps to manually repair data files in Money 2004 or a later version.

1. Type, msmoney.exe –s followed by the full path of the correct file. This includes the file name. For example, type msmoney.exe –s “C:\Users\JohnDoe\Documents\My Money.mny.
2. Press ENTER.
3. If you have a Windows Live ID password or another password that is associated with the data file, you will be prompted for it now.
4. Test to see whether you experience the same symptoms that are listed in the "Symptoms of the problem" section.

Method 3: Use the Microsoft Money Standard File Repair utility

For more information about how to repair Money data files by using the Standard File Repair utility, click the following article number to view the article in the Microsoft Knowledge Base:

Method 4: Remove the bill data

Note Microsoft Money 2007 and Microsoft Money Plus provide a utility that lets you remove all the bill data from Money. Make sure that you note your bill information before you complete these steps. If you do not have bills entered into your register in Money, you may want to enter an instance into your register before you delete your bills so that you have a quick reference when you re-create your bills.

1. Open the Money data file that you want to repair.
2. On the File menu, point to Repair Money File, and then click Remove all Bills Data.
3. Read the information carefully.
4. Click OK.

Method 5: Verify that the Temp Folder is Valid, and then Empty the Temp Folder

1. Restart the computer in MS-DOS Mode.
2. At the command prompt, type the following lines, and then press ENTER after you type each line:
   • cd \
   • set
   Note the paths on the TEMP= and TMP= lines. The values should match.
3. At the command prompt, type the following line, and then press ENTER:

   cd temp

   In this example, temp is the path that you noted on the TEMP= and TMP= lines in step 2. If you receive an "Invalid directory" error message, create a new Temp folder. To do this, type the following lines, and then press ENTER after you type each line:
   • md temp
   • cd temp
   In this example, temp is the path that you noted on the TEMP= and TMP= lines in step 2.
4. At the command prompt, type del *.tmp, and then press ENTER.
5. Shut down the computer, wait five seconds, and then start the computer as usual.
6. Start Money to see whether the issue is resolved.