XADM: Exchange Server Setup Stops Responding With 0xc002041d
Article ID: 182513
Article Last Modified on 10/27/2006
APPLIES TO
- Microsoft Exchange Server 5.5 Standard Edition
This article was previously published under Q182513
SYMPTOMS
When you attempt to start services, the Microsoft Exchange Server Setup
program stops responding and the following error message is displayed:
The service did not respond to the start or control request in a timely
fashion 0xc002041d.
The following error message is logged in the Windows NT Event Viewer application event log:
Event ID: 1166
Source: MSExchangeDS
Type: Information
Category: Internal Processing
Error 1 has occurred (Internal ID 30D0168). Contact Microsoft Technical
Support for assistance.
CAUSE
There may be multiple causes for this error.
- The system date is incorrect and set to a year beyond 2038.
- Anti-virus software was installed before the Exchange Server installation.
- A later version of Web browser than the version that ships with Windows NT 4.0 is not installed.
- You are not logged in using the Exchange Server service account.
WORKAROUND
To work around the problem:
- Change the system date to the correct date and time, and re-run Setup.For additional information, click the article number below
to view the article in the Microsoft Knowledge Base:
154595 XADM: Directory Won't Start if System Date Later Than 2038
- For many of these cases, disabling the anti-virus services is not sufficient. In those instances, an unistall of the anti-virus software is necessary. Perform the upgrade or installation. Reinstall the anti-virus software after installation.
Keywords: kbprb KB182513