Knowledge Base

"Jump to URL" Command Hangs Windows Help

Article ID: 182462

Article Last Modified on 1/22/2007

APPLIES TO

This article was previously published under Q182462

SYMPTOMS

When you right-click Windows Help on the taskbar while Windows Help is minimized, and then click Jump To URL, nothing seems to happen. After you do this, Windows Help no longer seems to respond.

CAUSE

This behavior occurs because the Jump To URL dialog box opens inside the minimized Windows Help tool, where you cannot see it.

RESOLUTION

To work around this behavior, press CTRL+ALT+DELETE to open the Close Program dialog box, click Windows Help, click End Task, and then click End Task.

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: stop responding

Keywords: kbprb KB182462


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