Knowledge Base

OL98: Error During Conversion of Lotus Organizer Files

Article ID: 181987

Article Last Modified on 8/6/1999

APPLIES TO

This article was previously published under Q181987

SYMPTOMS

When converting files to Outlook 98 from Lotus Organizer, you may receive the following error message:
An error has occurred in the Lotus Organizer translator while trying to attach a translator. OLE program start failed. The Lotus Organizer 2.1 translator was unable to start the program needed to access the file. Lotus Organizer 2.1 must be installed in order to use Lotus Organizer 2.1 files.

CAUSE

There are two conditions that may cause this error:

  • You do not have the Lotus Organizer program installed on your computer.
  • The file being imported is damaged.

RESOLUTION

To resolve the first condition, install the Lotus Organizer program files from their original disks.

To resolve the second condition, open the file in Lotus Organizer and save it with a new name. Import the new file into Outlook.

Lotus Organizer is manufactured by Lotus, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Keywords: kberrmsg kbprb kb3rdparty KB181987


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