Knowledge Base

XL97: Cannot Shut Down Windows While Excel Viewer is Running

Article ID: 181887

Article Last Modified on 1/22/2007

APPLIES TO

This article was previously published under Q181887

SYMPTOMS

When you attempt to shut down or restart your computer, the computer does not shut down or restart as expected.

CAUSE

This problem will occur if the Microsoft Excel 97 Viewer is running when you attempt to shut down or restart your computer. When you attempt to shut down or restart your computer, all other programs may be closed, but the Excel 97 Viewer will remain open.

WORKAROUND

To work around the problem, close the Excel 97 Viewer before you attempt to shut down or restart your computer.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: shutdown exit close quit cannot cant can't stop winnt win95 CRTL

Keywords: kbhotfixserver kbqfe kbbug kbfix KB181887


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