Knowledge Base

OL98: (CW) Reminder Displays from Different User Profile

Article ID: 181605

Article Last Modified on 8/10/1999

APPLIES TO

This article was previously published under Q181605
NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.

SYMPTOMS

When you close Microsoft Outlook 98 while a Reminder box is displayed on the screen, and then start another session of Outlook on the same computer using a different user profile, the Reminder from the previous session (belonging to the previous user) is displayed again.

CAUSE

Reminders are stored in shared memory, which is not purged until you quit the last Microsoft Office application that is currently open. If any Office application is still running (including Osa or FindFast), the Reminders are retained and redisplayed when Outlook (or any other Office application) starts again.

WORKAROUND

Make sure that you close all Office applications before starting Outlook using a different user profile.

STATUS

This behavior is by design.

Keywords: kbprb KB181605


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