Knowledge Base

OL98: (CW) Messages Marked Private Not Visible in Secondary

Article ID: 181583

Article Last Modified on 8/13/1999

Microsoft Outlook 98 Standard Edition

This article was previously published under Q181583

NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.

SYMPTOMS

E-mail messages that you mark as Private are not visible in the Inbox of a secondary mailbox, although the unread message counter for the Inbox indicates that you have new, unread mail.

RESOLUTION

To resolve this problem, choose one of the following methods.

Method 1

Do not mark any messages that you need to send to a shared mailbox with the Private sensitivity.

Method 2

Create a separate profile that uses only the second mailbox.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 98. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

To add a secondary mailbox to your current profile, follow these steps:

Start Outlook using a profile containing the Microsoft Exchange Server service.
On the Tools menu, click Services.
Select Microsoft Exchange Server, and then click Properties.
Click the Advanced tab, and then click Add.
Type the mailbox name in the Add Mailbox box, and then click OK. Repeat this step for each additional mailbox you want to add.
Click OK twice to close the dialog boxes.

Additional query words: hidden primary

Keywords: kbbug kbpending KB181583