Incomplete Component Information in Microsoft System Information
Article ID: 181509
Article Last Modified on 1/22/2007
APPLIES TO
- Microsoft Windows 98 Standard Edition
This article was previously published under Q181509
SYMPTOMS
When you try to view component information in the Microsoft System
Information tool, you may see incomplete information in the Components
branch.
CAUSE
This behavior can occur if Microsoft Intellipoint 2.0 or later is
installed on your computer, and the Point32.exe program is running.
NOTE: This behavior can also occur if you are running third-party mouse
software.
RESOLUTION
To work around this issue, quit the Point32.exe program before you try to
view component information in Microsoft System Information. To do so, use
the following steps:
- Press CTRL+ALT+DEL, and then click Point32.
- Click End Task.
To resolve this issue, uninstall the Microsoft Intellipoint software using
the Add/Remove Programs tool in Control Panel. Windows 98 includes drivers
that support wheel functionality for both Microsoft Intellipoint and
Logitech wheel mice, and the mouse software is not required for wheel
functionality (some features may require that the software be installed).
For additional information, contact your mouse manufacturer.
Additional query words: 98 msinfo msinfo32.exe
Keywords: kbenv kbprb KB181509