Article ID: 181449
Article Last Modified on 10/27/2006
APPLIES TO
- Microsoft Exchange Server 4.0 Standard Edition
This article was previously published under Q181449
SYMPTOMS
When you try to start the Microsoft Exchange Information Store service,
the following message occurs:
The Microsoft Exchange Information Store service returned service
specific error 4294966274.
The following entries are generated in the Windows NT event log:
Event ID: 31
Source: EDB
Type: Error
Category: Logging/Recovery
Description:
MSExchangeIS ((313) ) Unable to read the log header. Error -1022.
Event ID: 1120
Source: MSExchangeIS
Type: Error
Category: General
Description:
Error -1022 initializing the Microsoft Exchange Server Information Store
database.
CAUSE
The above errors can be caused by a corrupt Microsoft Exchange Transaction
Log file. A -1022 error also indicates a potential hardware issue; the Event Viewer's System log should be scanned for indications hardware malfunctions.
WORKAROUND
Rename the Edb.chk file in the Exchsrver\Mdbdata folder. Try starting
the Information Store service again.
The following events should be generated in the event log:
Event ID: 18
Source: EDB
Type: Information
Category: Logging/Recovery
Description:
MSExchangeIS ((137) ) The database is running recovery steps.
Event ID: 71
Source: EDB
Type: Information
Category: Logging/Recovery
Description:
MSExchangeIS ((137) ) Redoing log file d:\exchsrvr\MDBDATA\edb00004.log.
Event ID: 71
Source: EDB
Type: Information
Category: Logging/Recovery
Description:
MSExchangeIS ((137) ) Redoing log file d:\exchsrvr\MDBDATA\edb00005.log.
The above event indicates which log files have been successfully replayed.
In the above example, edb00005.log was successfully replayed. Therefore,
the problem exists in the edb00006.log file.
If there are no Event ID 71 messages generated, the problem may be in the
Edb.log file, in which case the resolution is to move all the log files out
of the MDBDATA directory and then restart the Microsoft Information Store
service.
Keywords: kbprb KB181449