Knowledge Base

OL98: (CW) Password Error Connecting to Internet Mail Provider

Article ID: 181424

Article Last Modified on 8/6/1999

APPLIES TO

This article was previously published under Q181424
NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.

SYMPTOMS

When dialing your Internet Mail Service, you may receive the following error message:
The computer you are dialing in to cannot establish a dial-up networking connection. Check your password and then try again.

CAUSE

The User Name and/or Password are incomplete or incorrect in either the Internet Mail service profile or in the Dial-Up Networking connectoid.

-or-

The server you are trying to connect to may be offline.

RESOLUTION

Make sure the Account Name and Password are either both correct or both empty in the Incoming Mail Server box of the Account properties. If the User Name and Password are empty, also make sure the User Name and Password are both correct in the Connect To dialog box of the Dial-Up Networking connectoid.

NOTE: The Incoming Mail Server in the Internet Mail account will take precedence over the information in the Dial-Up Networking connectoid However, if the Account Name and Password is blank, this information will be taken from the Dial-Up Networking connectoid.

MORE INFORMATION

Verify the Internet E-Mail Service "Incoming Mail Server" Information

  1. On the Tools menu, click Services.
  2. Click Internet E-Mail Service and then click Properties.
  3. Click the Connection tab.
  4. Make sure the "Connect using my phone line" option is selected.
  5. Make sure the proper Dial-Up Networking connectoid is selected in the "Dial using the following connection" list.
  6. On the Servers tab, make sure that the Account Name and Password fields are either correct or empty.
  7. Click OK to close all dialog boxes.
If the Account Name and Password above are empty, this information must be stored in the Dial-up Networking connectoid.

Verify the Dial-Up Networking "Connect To" Information

  1. Double-click the My Computer icon on your desktop.
  2. In My Computer, double-click the Dial-Up Networking icon.
  3. Double-click the dial-up connectoid used to connect to your Internet service provider.
  4. In the Connect To dialog box, make sure that the User Name and Password fields are both correct.

REFERENCES

For more information about setting up a Dial-Up Networking connection, please see the following article in the Microsoft Knowledge Base:

138789 How to Connect to the Internet in Windows 95

Keywords: kbprb KB181424


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