Knowledge Base

OL98: Different Pagination Between Previewed and Printed Versions

Article ID: 181355

Article Last Modified on 9/7/2001

Microsoft Outlook 98 Standard Edition

This article was previously published under Q181355

SYMPTOMS

When you print an e-mail message in Microsoft Outlook 98, the message appears paginated differently than when you view it in Page Layout view.

CAUSE

You are using Microsoft Word as your e-mail editor and the Page Layout View does not display the message header included when you print the message from Outlook.

RESOLUTION

Use Print Preview in Outlook to see how the message will look when printed. To view the message in Print Preview, follow these steps:

Click to select the e-mail message but do not open it.
On the File menu, click Print Preview.

This displays your e-mail text with header information as it will look when printed. You must print it from Print Preview with the message closed to have it print as shown in Print Preview.

MORE INFORMATION

Steps to Reproduce Problem

Open a multiple-page message in Outlook while using Word as your e-mail editor.
On the View menu, click Page Layout.
Adjust the text to place the page break at a specific line.
Print the message.

RESULTS: The printed message does not break at the specified line because it contains the message header.

Keywords: kbprint kbprb KB181355