Knowledge Base

SMS: 'Error Opening SYS:SMS\logon.srv\inventry.box\<file>.tmp'

Article ID: 181346

Article Last Modified on 6/14/2005

APPLIES TO

This article was previously published under Q181346

SUMMARY

The Systems Management Server Inventory Agent reports the client's inventory by creating a TMP file and placing it in the Inventry.box directory of the client's Systems Management Server logon server. The TMP file is then converted to a RAW file and moved to the Systems Management Server site server computer.

NetWare Systems Management Server clients may receive the following error message during inventory processing:
Error opening file SYS:SMS\logon.srv\inventry.box\<file name>.tmp

MORE INFORMATION

The NetShield virus-detection software running on the Systems Management Server NetWare logon server may cause this problem. The NetShield software opens the TMP files to check for viruses which causes the Systems Management Server client to fail when it opens that same file.

In a Network Monitor trace, you see a number of Out Of Handles returned error messages generated by the Systems Management Server NetWare logon server. The NCP reply contains the following message:
NCP: Completion Code = Lock Fail
To work around the problem, you can disable the NetShield virus software from the NetWare Systems Management Server logon server.

Additional query words: prodsms

Keywords: kbinfo kbinventory KB181346


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