OLEXP: Unable to Import an Address Book from Exchange or Outlook 97
Article ID: 181341
Article Last Modified on 11/4/2003
APPLIES TO
- Microsoft Outlook Express 4.01
- Microsoft Outlook Express 4.0
This article was previously published under Q181341
SYMPTOMS
When you try to import an address book from Microsoft Exchange or
Microsoft Outlook 97, you may be unable to do so.
CAUSE
This behavior can occur if Outlook Express is your default Simple
Messaging application programming interface (MAPI) client.
RESOLUTION
To work around this issue, configure Outlook Express so that it is not
your default Simple MAPI client, and then import the address book. To do
so, follow these steps:
- Start Outlook Express.
- On the Tools menu, click Options.
- Click the "Make Outlook Express my default Simple MAPI client" check
box to clear it, and then click OK.
- Restart your computer. You should now be able to import an address book
from Microsoft Exchange or Outlook 97.
Additional query words: 4.00
Keywords: kbenv kbprb KB181341