OL98: Some Manual Journal Entries Are Not Logged to Contacts

RESOLUTION

To log a manual Journal entry to a Contact, you must either initiate the manual entry from the open Contact record, or select the Contact's name from the Global or Personal Address Book.

Start the Entry from the Open Contact

To start the manual entry from the open Contact, follow these steps:

1. Open the Contact record.
2. Click the Journal tab.
3. Click New Journal Entry and enter the desired information.
4. Click Save and then Close.

The entry will now be logged properly.

Start the Entry from the Journal Folder

To start the manual entry from the Journal folder, follow these steps:

1. In the Journal folder, click New Journal.
2. Type an entry on the Subject line.
3. Click Address Book next to the Contact line.
4. Select the Contact name from the Global Address Book or the Personal Address Book, or type in the name and resolve it by clicking Check Names.
5. Click Save and then Close.
6. In the Contacts folder, click the Contact chosen in step 4.
7. Click the Journal tab.

The entry is now logged to the Contact as expected.