OL98: Reply Starts Another Mail Client Rather Than Outlook

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WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows 95. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the Changing Keys And Values online Help topic in Registry Editor (Regedit.exe). Note that you should make a backup copy of the registry files (System.dat and User.dat) before you edit the registry.

Removing the Stray Registry Entry

1. On the File menu, click "Exit and Log Off."
2. Click the Start button, and then click Run.
3. In the Run dialog box, type "regedit" (without the quotation marks), and then click OK.
4. Move to the following key in the registry:

   HKEY_LOCAL_MACHINE\Software\classes\mailto\shell\open\command

5. Right-click the default key, and then click Delete on the shortcut menu.
6. Exit the Registry Editor.

Re-selecting Outlook as Your E-mail Client in Internet Explorer

1. Start Internet Explorer.
2. On the View menu, click Options.
3. On the Programs tab, click to select Microsoft Outlook as your Mail service.
4. Click OK and close Internet Explorer.

NOTE: If this procedure does not result in opening an Outlook form when you click Reply on an e-mail message, you should repeat the steps in "Removing the Stray Registry Entry" above, but this time, at step 5, change the value of the default key to: If necessary, change the path to the OUTLOOK.EXE file to match that on your computer.