Knowledge Base

IntelliPoint Software Unavailable to Some Users

Article ID: 181044

Article Last Modified on 8/9/2001

APPLIES TO

This article was previously published under Q181044

SYMPTOMS

After you install the IntelliPoint software in Windows NT, the IntelliPoint software may be available only to the user who installed it.

CAUSE

The IntelliPoint software must be installed by a user with administrative privileges. During the installation, IntelliPoint stores information in the user-specific portion of the registry for the user who is installing the software. Because IntelliPoint stores information specifically for the user who is installing the software, the IntelliPoint software is not available to other users.

RESOLUTION

To resolve this issue, use the following steps:

  1. Add any user account that requires the IntelliPoint software features to the Administrators group on the local computer by using the User Manager tool from an account with administrator privlages.

    For information about using User Manager in Windows NT, click Start, click Help, click the Index tab, type "user", click the "User Manager" topic, and then click Display.
  2. Log on as each of these users and install the IntelliPoint software.
  3. Remove the users you added in step 1 from the Administrators group.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: missing gone available winnt

Keywords: kbenv kbsetup kbprb KB181044


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