Knowledge Base

OL98: Undeliverable Mail Message When Sending Internet Mail

Article ID: 180982

Article Last Modified on 7/28/1999

Microsoft Outlook 98 Standard Edition

This article was previously published under Q180982

SYMPTOMS

When sending Internet Mail using Microsoft Outlook 98, you may receive an "undeliverable" message in your Inbox from the system administrator.

CAUSE

A busy or unreachable Internet Mail server causes this problem when you connect through your Internet Service Provider.

When using the Internet E-Mail Service that is provided with Outlook, the original mail item is removed from the Outbox and placed in the Sent Items folder.

RESOLUTION

After verifying the availability of your Internet Mail Server, to resend the message follow these steps:

Open the Undeliverable message in your Inbox.
Click Send Again on the Standard toolbar or on the Tools Menu.
When the original message appears, click Send And Receive on the Standard toolbar or Send on the Tools Menu.

MORE INFORMATION

To successfully send an Internet Message, the Internet Mail Server must be available. Your Internet Service Provider will be able to supply the name of the server or its IP Address.

For help in determining the availability of your Internet Mail Server, please see the following articles in the Microsoft Knowledge Base:

138789 How to Connect to the Internet in Windows 95

102908 How to Troubleshoot TCP/IP Connectivity with Windows NT

STATUS

Microsoft has confirmed this to be a problem in the products listed at the beginning of this article.

Keywords: kbprb KB180982