Knowledge Base

Reset Button Problems in Print Session Properties

Article ID: 180937

Article Last Modified on 7/15/2004

Microsoft SNA Server 3.0 Service Pack 4
Microsoft SNA Server 4.0
Microsoft SNA Server 3.0 Service Pack 2

This article was previously published under Q180937

SYMPTOMS

The Reset button included on the Printing tab of the Print Session Properties page is always available (not grayed out). This option is only used when a print session is configured to print to a file and if the "Unique Filename Extension:" option is selected.

STATUS

Microsoft has confirmed this to be a problem in SNA Server versions 3.0, 3.0 SP1 and 3.0 SP2.

This problem was corrected in the latest SNA Server version 3.0 U.S. Service Pack. For information on obtaining this Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

MORE INFORMATION

With the fix applied, the Reset (unique file extension) button is enabled only if:

Print To File is selected.
The "Unique Filename Extension" option is selected.
The current extension is non-zero.

The reset button is available (not grayed out) once the following value in the registry becomes non-zero:

   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SNA Print Server
   \Sessions\FileExtension 0

Selecting Reset sets it back to zero. The print service will increment this value every time it prints a job on this session.

Keywords: kbbug kbfix kbprint KB180937