KB180834 - OL98: (IMO) Connect Error Using SPRYNET

PSS ID Number: 180834

Article Last Modified on 11/21/2000

The information in this article applies to:

Microsoft Outlook 98

This article was previously published under Q180834

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

When you start Microsoft Outlook, or initially connect to your SPRYNET Internet Mail server, you may receive the following error message:

You could not be logged on to mail server: <servername>. Be sure your account information is accurate. If this problem persists, contact your Internet Service Provider.

Following this message, you may notice that sent mail does not leave your Outbox.

CAUSE

This problem may be caused by incorrect settings in the Internet E-Mail Service properties.

MORE INFORMATION

Incorrect Settings Using the Internet E-Mail Service

To troubleshoot this problem, follow these steps:

From the Windows desktop, right-click the Microsoft Outlook icon and click Properties on the shortcut menu.
Click to select your mail account, and then click Properties.
Click the Servers tab and in the Outgoing Mail (SMTP) box, in lowercase, type:
m1.sprynet.com.
In the Incoming Mail (POP3) box, in lowercase, type:
m1.sprynet.com.
NOTE: If your mail server information is different than listed here, use the server names provided by SPRYNET.
In Account Name, type your e-mail name, and in Password, type your password. The e-mail password is all lowercase letters with a number in the middle (example: dogs2cats).
Click OK to close all dialog boxes.

Start Outlook and try to send a message.

Sprynet's Internet Mail system currently uses one server for both receipt and sending of messages. If no server is specified in the Advanced Options of the original Internet Mail service profile, the Internet Mail server box will identify both the mail server from which you receive mail (incoming) and the mail server from which you send mail (outgoing).

The server name must be typed into both the Incoming Mail (POP3) and the Outgoing Mail (SMTP) boxes.

REFERENCES

To obtain your personal SPRYNET e-mail account information contact SPRYNET Technical Support at the following telephone number:

206-957-8998

Sprynet Technical support is also available at the following Web site:

http://www.sprynet.com/members/techs/

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: connect isp

Keywords: kb3rdparty kberrmsg kbprb KB180834
Technology: kbOutlook98Search kbOutlookSearch kbZNotKeyword3