OL97: Error Accessing E-mail Address After MSN 2.5 Upgrade

MORE INFORMATION

Use the following steps to update older MSN e-mail addresses:

Add the MSN Service Back into Your Profile

1. On the Tools menu, click Services and click Add.
2. Click to select The Microsoft Network Online Service, Click OK and quit Outlook.

Add All E-Mail Addresses to Your Contacts

Click to select each e-mail message received before upgrading MSN and drag it to the Contacts folder. If you do not wish to reply or retain the message do not move it to the Contacts folder.

Remove the MSN Service from Your Profile

1. On the Tools menu, click Services.
2. Click to select "The Microsoft Network Online Service", and click Remove, click OK and then quit Outlook.

Change the E-mail Type of All Contacts

To change the e-mail type of all Contacts automatically, you must export the Contacts in tab delimited format, then import them back replacing the originals.

To export the Contacts in tab delimited format, follow these steps:

1. On the File menu, click Import and Export.
2. Under "Choose an action to perform:" click "Export to a file" and click Next.
3. Under "Select folder to export from:" click Contacts, and click Next.
4. Under "Create a file of type:" click "Tab Separated Values (Windows)", and click Next.
5. Under "Save exported file as:" type in a path and file name, and click Next.
6. Click "Map Custom Fields."
7. Click "Clear Map," "Default Map," OK, and Finish.

To import the tab separated values file into Contacts, follow these steps:

1. On the File menu, click Import and Export.
2. Under "Choose an action to Perform:" click "Import from Schedule+ or another program or file" and click Next.
3. Under "Select file of type to import:" click "Tab Separated Values (Windows)" and click Next.
4. Under "File to Import:" type the path to the file exported above, click to select "Replace duplicates with items imported" and click Next.
5. Under "Select destination folder:" click Contacts, and click Next.
6. Click "Map Custom Fields."
7. Click "Clear Map," "Default Map," OK, and Finish.

Steps to Reproduce Problem

1. Upgrade to MSN 2.5.
2. Install and configure the Internet Mail Enhancement Patch for Microsoft Outlook and MSN 2.5.
3. Remove the Microsoft Network Online Service from the profile.
4. Double-click the "From" address in an e-mail message received before the upgrade.