Knowledge Base

OL98: (CW) Blank Program Buttons on Taskbar After Starting Outlook

Article ID: 180478

Article Last Modified on 10/31/2000

Microsoft Outlook 98 Standard Edition

This article was previously published under Q180478

SYMPTOMS

When you start Microsoft Outlook 98, you may see either two blank taskbar buttons on the Windows taskbar or two blank bars floating on the Windows Desktop.

CAUSE

This behavior can result when Outlook tries to load add-ins, such as the Deming Software Secure Messenger for Microsoft Exchange extension.

RESOLUTION

You can correct this behavior by using the Outlook Add-In Manager to deactivate the add-in that is causing the problem.

To Remove the Extensions

On the Tools menu, click Options.
On the Other tab, click Advanced Options.
In the Advanced Options, click Add-In Manager.
In the list of add-ins, click to clear the check marks from any extensions you want to disable.
Click OK, OK and OK to close all dialog boxes.
Quit and restart Outlook to see if the problem persists.

REFERENCES

For more information about add-ins, type "add-in" in the Office Assistant, click Search, and then click to view "About add-ins supplied with Outlook."

Secure Messenger extension is manufactured by Deming Software, Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Keywords: kbprb kb3rdparty KB180478