Knowledge Base

OL98: (CW) Problems Copying Profiles Internet Mail

Article ID: 180386

Article Last Modified on 8/9/1999

APPLIES TO

This article was previously published under Q180386

SYMPTOMS

When using the Internet E-Mail service for Microsoft Outlook 98, you cannot copy a profile containing an Internet E-Mail service, and then change the copy's properties to point to another Internet E-Mail account. If you do so, this will change both profiles to the new account. Further, removing either the copy or the original profile, deletes properties for the remaining profile's Internet E-Mail account.

CAUSE

Copying a profile containing the Internet E-Mail Service results in two profiles that point to the same account. Changes made in either profile result in changes to both. Deleting either profile removes the account information so that it is no longer available to the other profile.

RESOLUTION

Do not copy a profile containing an Internet E-Mail account in an attempt to add a new profile with a new Internet E-Mail account.

MORE INFORMATION

Steps to Reproduce Problem

WARNING: The steps below will change or remove the Internet E-Mail account information from the selected service. You should make a note of this information to reconstruct the account properties.
  1. Quit Outlook.
  2. Click the Start button, point to Settings, and click Control Panel.
  3. Double-click Mail and Fax and click Show Profiles.
  4. Click to select a profile that contains an Internet E-Mail service and click Copy.
  5. Type the name, Test for the new profile and click OK.
  6. Click the new Test profile, click Properties, change the account information, and click OK,

    -or-

    click the new Test profile and click Remove.
  7. Click the original profile containing the Internet Mail service and click Properties.
  8. Click the Internet Mail service and click Properties.
RESULT: This changes the properties for the Internet E-Mail service to the new account, or if you removed the profile in step 5, they are blank.

STATUS

Microsoft has confirmed this to be a problem in the Internet E-Mail for Microsoft Outlook 98.

Additional query words: revert

Keywords: kbprb KB180386


Send feedback to Microsoft

© Microsoft Corporation. All rights reserved.