Knowledge Base

OL98: (CW) Non-delivery Message with Scheduled Fax and Wizard

Article ID: 180346

Article Last Modified on 8/9/1999

APPLIES TO

This article was previously published under Q180346

SYMPTOMS

Sending a scheduled fax may result in the Non-Deliverable Report (NDR) message:
The fax was not sent because you or the administrator cancelled it.

CAUSE

This will occur under the following conditions:

  • You are using Microsoft Outlook 98 as your e-mail client.
  • Your default delivery Inbox is in a Personal folder (PST).
  • You are using the Fax Wizard or the Microsoft Fax driver in Microsoft Word 97.

RESOLUTION

Use the Microsoft Exchange Server Mailbox as the default delivery location or do not schedule the fax.

MORE INFORMATION

Steps to Reproduce Behavior

  1. Run the Compose New Fax Wizard. On the Outlook Compose menu, click New Fax. Or, in Word on the File menu, click Print and choose Microsoft Fax from the Printer list.
  2. Follow the wizard instructions to the Cover page options step and click Options.
  3. On the Fax tab, click Specific Time and Set.
  4. Set a future time to send the fax message and click OK.
  5. Complete the Fax Wizard instructions.
RESULT: No fax is sent and you receive the NDR message described in the Symptoms section of this article.

This is a problem in the Windows Messaging System and is not fixed in any release of Outlook.

Keywords: kbprb KB180346


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