PSS ID Number: 180314
Article Last Modified on 3/17/2001
The information in this article applies to:
This article was previously published under Q180314
NOTE: These procedures only apply if you have installed Outlook with the
Corporate Workgroup/Other option. This option allows you to use Messaging
Application Programming Interface (MAPI) services. To determine your
installation type, on the Help Menu click About Microsoft Outlook. In About
Microsoft Outlook you should see "Corporate" if you have the Corporate
Workgroup installation.
SYMPTOMS
You cannot connect to a Lotus Notes Mail mailbox using Microsoft Outlook
as the mail client. In some cases you can connect, but when you try to open
any message, you may receive the following error message:
Unable to open item. And extended error occurred unknown to mapi
CAUSE
The MAPI driver provided by Lotus with Notes Mail implements too little of
the MAPI specification for use as an Outlook information store provider.
RESOLUTION
Lotus Notes Mail is currently not a supported configuration. Microsoft is
working with Lotus to resolve this issue.
Additional query words: 98
Keywords: kb3rdparty kbprb KB180314
Technology: kbOutlook98Search kbOutlookSearch kbZNotKeyword3