FP1: Can't See Pointer w/9600 Graphics Accelerator Extension and IMS Twin Turbo Graphics Card

Q180304

The information in this article applies to:

SYMPTOMS

When you edit a page in FrontPage Editor, you may not see the pointer.


CAUSE

This problem occurs if you are using the Integrated Micro Solutions (IMS) Twin Turbo graphics card. The 9600 Graphics Accelerator extension is used to display text and graphic acceleration functions for the IMS Twin Turbo graphics card.


RESOLUTION

To solve the problem, use one of the following methods.

Method 1: Disable Text Acceleration in the IMS Twin Turbo Control Panel

  1. From the IMS Twin Turbo control panel, click General Controls.


  2. Select the Disable Text Acceleration option, and then click OK.


  3. Close the IMS Twin Turbo control panel, and restart the computer.


Method 2: Disable the 9600 Graphics Accelerator Extension

Disable the 9600 Graphics Accelerator extension by moving the extension from the System:Extensions folder to the Extension Disabled folder, and restart the computer.


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.


MORE INFORMATION

The IMS Twin Turbo PCI Video card is bundled with many popular Macintosh- compatible computers. For a list of computers that are known to come with this card pre-installed, please visit the following World Wide Web site:

http://www.ixmicro.com/download.htm
The IMS Twin Turbo PCI Video card is manufactured by IMS, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: Word 97 fpeditor

Keywords : kb3rdparty kbusage kbdta fpedit
Issue type : kbprb
Technology :


Last Reviewed: December 29, 1999
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