Article ID: 180178
Article Last Modified on 11/1/2006
APPLIES TO
- Microsoft Internet Explorer 4.01 128-Bit Edition
- Microsoft Internet Explorer 4.0 128-Bit Edition
This article was previously published under Q180178
SYMPTOMS
When you attempt to install the Hewlett-Packard (HP) DeskJet 1000C printer
driver from the HP Starter CD-ROM, you may receive the following error
message:
HPW3ST1.EXE caused a General Protection Fault (GPF) in module
HPW3ST1.EXE
When you attempt to install the HP DeskJet 1000C printer driver from the
HP printer driver disks, you may receive the following error message:
The Setup Wizard is unable to create the Program Groups or Icons.
CAUSE
This behavior can occur if you attempt to install the HP DeskJet 1000C
printer driver on a Windows 95-based computer with Internet Explorer and
the Windows Desktop Update component installed.
RESOLUTION
To work around this behavior, uninstall the Windows Desktop Update
component, uninstall the HP DeskJet 1000C printer driver, and then
reinstall the printer driver. To do so, use the following steps:
- Uninstall the Windows Desktop Update component. For information about
how to uninstall the Windows Desktop Update component, see the
following article in the Microsoft Knowledge Base:
165695 How to Add or Remove Windows Desktop Update
- Uninstall the HP DeskJet 1000C printer driver. For information about
how to uninstall the HP DeskJet 1000C printer driver, consult the
documentation included with your printer, or contact Hewlett-Packard
technical support.
- Reinstall the HP DeskJet 1000C printer driver. For information about
how to reinstall the HP DeskJet 1000C printer driver, consult the
documentation included with your printer, or contact Hewlett-Packard
technical support.
NOTE: You can reinstall the Windows Desktop Update component after you
install the HP DeskJet 1000C printer driver.
STATUS
The third-party product discussed in this article is manufactured by a
vendor independent of Microsoft; we make no warranty, implied or
otherwise, regarding this product's performance or reliability.
Additional query words: 4.00
Keywords: kb3rdparty kbenv kbprb KB180178