Article ID: 180143
Article Last Modified on 11/15/2006
APPLIES TO
This article was previously published under Q180143
SYMPTOMS
When you attempt to connect to a remote computer after you install the
Dial-Up Networking 1.2 Upgrade, you may receive the following error
message:
The Microsoft Dial-Up Adapter is not installed or is not responding
properly. In the Network section of the Control Panel, remove the
driver and add it again.
When you click OK, you may receive one or more of the following error
messages:
- Rnaapp.dll caused an invalid page fault in Rnaapp.dll
- Explorer caused an invalid page fault in Rnaui.dll
- Rnaapp.dll caused an invalid page fault in Kernel32.dll
CAUSE
These error messages can occur if the Rasapi32.dll file is not updated
properly when you install the Dial-Up Networking 1.2 Upgrade.
Note that the Rasapi32.dll file included in the Dial-Up Networking 1.2
Upgrade is version 4.00.1537.
RESOLUTION
To resolve this issue, rename the Rasapi32.dll file located in the
Windows\System folder, and then install the Dial-Up Networking 1.3
Upgrade.
For information about how to rename a file, click Start, click Help,
click the Index tab, type "renaming" (without quotation marks), and then
double-click the "Renaming files" topic.
Additional query words: dun
Keywords: kbenv kberrmsg kbnetwork kbprb KB180143