KB179994 - OL98: (IMO) ISP Session Broken When Sending Mail with Attachments

Article ID: 179994

Article Last Modified on 10/20/2006

Microsoft Outlook 98 Standard Edition

This article was previously published under Q179994

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

When sending e-mail with an attachment from Microsoft Outlook 98, you may be disconnected from your Internet Service Provider (ISP).

CAUSE

Your message and attachment may exceed the allowable message size on the ISP server.

RESOLUTION

Contact your ISP to see if another server is available which will handle your message and attachment.

MORE INFORMATION

Some ISPs provide two Simple Mail Transfer Protocol (SMTP) Addresses, one for most messages and a secondary one for handling larger attachments. Many ISPs will automatically switch between these servers based on need. If yours does not switch automatically or will not allow you to connect to the secondary server by default, you may need to split your large attachment into smaller ones.

The following third-party utilities can divide and/or reintegrate a text encoded file into its binary format:

Decode Shell Extension (Funduc Software)
http://www.funduc.com/otsoft.htm
e-ttachment Opener (DataViz, Inc.)
http://www.dataviz.com/Products/ETO/ETO_Home.html
WinZip (Nico Mak Computing, Inc.)
http://www.winzip.com/info.htm
XferPro32 (Sabasoft, Inc.)
http://www.sabasoft.com/info/xferp32.htm

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

For more information about how to contact these companies, query in the Knowledge Base for one of the following articles:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

REFERENCES

For more information about including files in your e-mail messages, search the Outlook Help Index for "attachments."

For more detailed information on troubleshooting general configuration issues, please refer to the following article in the Microsoft Knowledge Base:

182151 OL98: (IMO) Troubleshooting Outlook Configuration Problems

Keywords: kbprb KB179994