Knowledge Base

DMM: Setup Fails to Find Word with Run-From-CD Installation of Office

Article ID: 179960

Article Last Modified on 11/7/2000

APPLIES TO

This article was previously published under Q179960

SYMPTOMS

If you perform a Run-From-CD installation of Microsoft Office 97 and then attempt to install Microsoft Direct Mail Manager, you will receive the following error message:
Direct Mail Manager could not find Microsoft Word 97 on this computer. Direct Mail Manager can not operate without Word 97. Please install (or reinstall) Word 97 from the Microsoft Office 97 Small Business Edition CD-ROM.

CAUSE

Microsoft Direct Mail Manager was designed to be part of the Microsoft Office 97 Small Business Edition, which does not support a Run-From-CD installation option.

RESOLUTION

Run the Office 97 Small Business Edition Setup and install Microsoft Word 97.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: dmm

Keywords: kbbug KB179960


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