Knowledge Base

XCLN: Exchange Help Starts Outlook Help File

Article ID: 179930

Article Last Modified on 10/28/2006

APPLIES TO

This article was previously published under Q179930

SYMPTOMS

When you use the Microsoft Exchange client, starting Help starts the Microsoft Outlook Help file rather than the Exchange Help file. This occurs on a system that has the Exchange client installed and then is upgraded to Outlook.

CAUSE

During the installation of the Outlook client, the Exchng.cnt file is overwritten with the information contained that specifies the Outlook Help file (Outlhlp.hlp) as the default. The Exchng.hlp file is not deleted.

WORKAROUND

To work around this problem, before you install the Outlook client, back up the Exchng.cnt file and then restore it to its original location if you want to use Exchange Help rather than Outlook Help.

-or-

Copy the Exchng.cnt file from a workstation that has not been upgraded. Copy the Exchng.cnt file back to the \exchange directory.

Additional query words: CNT GID

Keywords: kbprb kbusage KB179930


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