SMS: Admin Lose Mouse and/or Keyboard Functionality of Windows NT Clients
Article ID: 179564
Article Last Modified on 10/27/2006
APPLIES TO
- Microsoft Systems Management Server 1.2 Standard Edition
This article was previously published under Q179564
SYMPTOMS
When performing Remote Control of a Windows NT-based client and IP as the
protocol, you may lose keyboard and/or mouse functionality on the client
from the Administrator program.
CAUSE
If FindAvailableSendSlot (FASS) is lost, Systems Management Server
Administrator program loses the ability to use the mouse and keyboard on
the client.
The client can move the mouse cursor and use the keyboard, and the changes
are reflected on the Systems Management Server Administrator viewer screen.
This means that the session is still active. This behavior occurs after a
period of time.
STATUS
Microsoft has confirmed this to be a problem in Systems Management Server
version 1.2. This problem has been corrected in the latest U.S. service
pack for Systems Management Server version 1.2. For information on
obtaining the service pack, query on the following word in the Microsoft
Knowledge Base (without the spaces):
Additional query words: prodsms
Keywords: kbhotfixserver kbqfe kbbug kbfix kbsmsadmin KB179564